View source for Peters & Waterman In Search of Excellence

They concluded in In Search of Excellence that there were 8 keys to excellence that were shared by all 43 firms. They are:

*''A bias for action'' — Do it. Try it. Don’t waste time studying it with multiple reports and committees. 
*''Customer focus'' — Get close to the customer. Know your customer. 
*''Entrepreneurship'' — Even big companies act and think small by giving people the authority to take initiatives. 
*''Productivity through people'' — Treat your people with respect and they will reward you with productivity. 
*''Value oriented CEOs'' — The CEO should actively propagate corporate values throughout the organization. 
*''Stick to the knitting'' — Do what you know well. 
*''Keep things simple and lean'' — Complexity encourages waste and confusion. 
*''Simultaneously centralized and decentralized'' — Have tight centralized control while also allowing maximum individual autonomy

[[Category:Strategy]]