Emotion and Organizational Change: Difference between revisions
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Latest revision as of 10:03, 23 December 2010
Emotional Intelligence - managers use their meta-abilities to understand both how they act and how others will interpret their actions and therefore engender more trust
EI is
- Sensitivity
- Resilience
- Influence and adaptability
- Decisiveness
- Energy and leadership
Argyris argues that nost never engage in IE and operate defensive routines
- Bypass embarrassment
- Act as if they were not bypassing it
- Refuse to discuss bypassing it
- Dont discuss the disccussibility of bypassing it
