Peters & Waterman In Search of Excellence: Difference between revisions
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They concluded in In Search of Excellence that there were 8 keys to excellence that were shared by all 43 firms. They are: | They concluded in In Search of Excellence that there were 8 keys to excellence that were shared by all 43 firms. They are: | ||
''A bias for action'' — Do it. Try it. Don’t waste time studying it with multiple reports and committees. | *''A bias for action'' — Do it. Try it. Don’t waste time studying it with multiple reports and committees. | ||
''Customer focus'' — Get close to the customer. Know your customer. | *''Customer focus'' — Get close to the customer. Know your customer. | ||
''Entrepreneurship'' — Even big companies act and think small by giving people the authority to take initiatives. | *''Entrepreneurship'' — Even big companies act and think small by giving people the authority to take initiatives. | ||
''Productivity through people'' — Treat your people with respect and they will reward you with productivity. | *''Productivity through people'' — Treat your people with respect and they will reward you with productivity. | ||
''Value oriented CEOs'' — The CEO should actively propagate corporate values throughout the organization. | *''Value oriented CEOs'' — The CEO should actively propagate corporate values throughout the organization. | ||
''Stick to the knitting'' — Do what you know well. | *''Stick to the knitting'' — Do what you know well. | ||
''Keep things simple and lean'' — Complexity encourages waste and confusion. | *''Keep things simple and lean'' — Complexity encourages waste and confusion. | ||
''Simultaneously centralized and decentralized'' — Have tight centralized control while also allowing maximum individual autonomy | *''Simultaneously centralized and decentralized'' — Have tight centralized control while also allowing maximum individual autonomy | ||
[[Category:Strategy]] | [[Category:Strategy]] | ||
Latest revision as of 14:34, 18 October 2012
They concluded in In Search of Excellence that there were 8 keys to excellence that were shared by all 43 firms. They are:
- A bias for action — Do it. Try it. Don’t waste time studying it with multiple reports and committees.
- Customer focus — Get close to the customer. Know your customer.
- Entrepreneurship — Even big companies act and think small by giving people the authority to take initiatives.
- Productivity through people — Treat your people with respect and they will reward you with productivity.
- Value oriented CEOs — The CEO should actively propagate corporate values throughout the organization.
- Stick to the knitting — Do what you know well.
- Keep things simple and lean — Complexity encourages waste and confusion.
- Simultaneously centralized and decentralized — Have tight centralized control while also allowing maximum individual autonomy
