Designing Performance Measures

Lea and Parker

• Simple to understand
• Visual impact
• focus on improvement not varaiance
• visible to all

Globerson

• Should be derived from strategy
• provide feedback
• relate to goals that stretch
• based upon quantities that can be controlled
• clearly defined
• explicit purpose
• ratios nt numbers where possible
• should be collected along normally colected data

Fortuin adds

• Fast feedback
• provide info
• be procise
• objective

Title Adherence to customer schedule Purpose: Monitor factory completion perfoamcne Relates to: Meet qualuty stds Target 100% on time by,,, Formula % receivved by customer on time Frequency: weekly Who measures: Despatch manager Source of data: delivery reciepots Who ghets it: Prodcution mgr What do they do with it Investigates reasons for late deliveries